Privacy Policy | Mr. Fixit

Last updated: Aug 19, 2026

Mr. Fixit is a professional maintenance, engineering, design and project execution service provider operating in Dubai and across the United Arab Emirates. We provide services including general maintenance, ventilation systems, fresh air systems, interior fit-out and decoration, MEP design and drawings, authority approvals, 3D design and visualization, and project management.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it and the rights available to you. It applies to this website and to information you provide when enquiring about or engaging our services.

We handle personal data in accordance with applicable UAE data protection requirements, including UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data, where applicable.

1. Who Is Responsible for Your Data

The entity responsible for personal information collected through this website and through service enquiries is Mr. Fixit. Where personal information forms part of a client project and we process that information on the client's instructions, the applicable client may remain responsible for determining the purpose of that processing.

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: [EMAIL ADDRESS]
Phone: +971555413713

2. Information We Collect

Information You Provide Directly

When you submit our contact or enquiry form, contact us through WhatsApp, email or telephone, or request a quotation, we may collect:

Name
Company or organisation name
Email address
Phone number
Project or property information
Service requirements and preferred timeframe
Any information you voluntarily include in your message

Information Collected Automatically

When you visit this website, certain technical information may be collected automatically, depending on the technologies enabled on the website. This may include:

IP address
Browser type and version
Device type
Operating system
Pages visited
Visit date and time
Referring website or source

Some of this information may be collected using cookies, analytics or similar technologies. Please see our Cookie Policy for further information.

Client and Project Information

When you engage Mr. Fixit, we may receive information required to deliver the agreed services. Depending on the project, this may include property details, site information, drawings, MEP drawings, specifications, photographs, measurements, design requirements, quotations, invoices, correspondence and contact details.

Client project information is treated as confidential business information and is used primarily to provide the requested maintenance, engineering, design, fit-out or project management services.

3. Why We Use Your Information

We may use personal information for purposes including:

Responding to enquiries and service requests.
Understanding project and property requirements.
Preparing quotations, proposals and service scopes.
Providing agreed maintenance, engineering, design, fit-out and project services.
Communicating with clients about projects, appointments, site visits and service updates.
Issuing invoices and processing payments.
Coordinating suppliers, technicians, subcontractors and other project service providers where necessary.
Supporting applicable authority approval and documentation processes.
Meeting legal, tax, accounting and regulatory obligations.
Improving website functionality, performance and visitor experience.
Sending marketing communications where permitted and, where required, with your consent.

Depending on the purpose and applicable law, our lawful basis for processing may include consent, contractual necessity, legitimate business interests and compliance with legal obligations.

4. Marketing Communications

Where permitted, we may send information about our services, project capabilities, offers or company updates to people who have requested such information or have previously contacted us about our services.

You may opt out of marketing communications at any time by contacting us at [EMAIL ADDRESS].

5. Where Your Information Is Processed

Mr. Fixit operates in Dubai and provides services across the UAE. Personal information may be accessed by authorised personnel, service providers or technology providers involved in operating our business and delivering our services.

Where information is processed or stored outside the UAE through a service provider, we will take reasonable steps to ensure that the processing is subject to appropriate contractual, organisational or technical safeguards as required by applicable law.

6. Who We Share Information With

We do not sell your personal information.

Information may be shared where reasonably necessary with:

Employees, technicians and authorised personnel delivering your project or service.
Approved subcontractors and specialist service providers.
Cloud hosting, storage, email, website, analytics and technology providers.
Suppliers and vendors where required to fulfil an agreed project or service.
Consultants, building management or project stakeholders where authorised or required for the project.
Government authorities where an approval, submission or disclosure is required.
Competent authorities or other parties where disclosure is required by applicable law.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide our services, maintain business records, comply with legal obligations and establish, exercise or defend legal claims.

Website and service enquiries may be retained for as long as reasonably necessary to manage the enquiry and related business communication.
Client and project information may be retained for the duration of the engagement and for a reasonable period afterwards for business, contractual, legal and record-keeping purposes.
Accounting, tax and other legally required records are retained for the period required by applicable UAE law.

8. How We Protect Information

We take reasonable technical and organisational measures to protect personal and project information against unauthorised access, disclosure, alteration, loss or misuse.

Access-controlled systems and cloud services.
Password-protected business systems and email accounts.
Access limited to personnel who need information for legitimate business purposes.
Confidentiality obligations for relevant personnel and service providers.
Reasonable controls over client and project documentation.

No website, online transmission or storage system can be guaranteed to be completely secure. We continually review and improve our information security practices.

9. Your Rights

Subject to applicable UAE data protection law and any applicable exceptions, you may have rights including:

Requesting access to personal information we hold about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion where legally permitted.
Objecting to or requesting restriction of certain processing.
Withdrawing consent where processing is based on consent.
Requesting transfer of information where a right to portability applies.

To exercise an applicable right, please contact [EMAIL ADDRESS].

We may ask you to provide information necessary to verify your identity before processing a privacy request.

10. Cookies

This website may use cookies and similar technologies to support website functionality, understand visitor behaviour, improve performance and, where applicable, measure marketing or analytics activity.

Please read our Cookie Policy for information about the cookies and similar technologies used on this website and how you can manage your preferences.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including communication, analytics, mapping, social media, hosting or other online services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

12. Children

Our website and professional services are intended primarily for adults, property owners, businesses and professional clients. We do not knowingly request or collect personal information from children for the purpose of providing our services.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements.

The latest version and revision date will appear on this page. Where significant changes are required and appropriate, we may provide additional notice.

14. Contact Us

Mr. Fixit
[COMPANY ADDRESS], Dubai, United Arab Emirates

Email: [EMAIL ADDRESS]
Phone: +971555413713